What we can build together
- A defined task, knowledge sources and boundaries
- An agent workflow with human handoff points
- A test set, review process and handover notes
How we judge progress
Track answer quality, useful handoffs and the time your team spends on repeat enquiries.
The right scope depends on your data and systems. Sensitive decisions and uncertain answers need a defined human review path.
From enquiry to a useful handoff
Illustrative workflow - not a client case study.
- Receive a question
- Find relevant information
- Ask for missing details
- Hand off with context
Starting point: A prospective customer asks whether a service fits their situation.
Intended output: A structured summary for the team: the request, known details, unanswered questions and suggested next action.
The important check: If the source information does not support an answer, the workflow should flag the uncertainty and refer it to a person.
Questions before we start
What do you need to start?
A clear task, the information the agent should use, examples of useful answers and a person who can review uncertain cases. Integrations are scoped after we understand the systems involved.
What happens when the agent is unsure?
We define boundaries and a human handoff before launch. Testing should include missing, conflicting and out-of-scope information.
What affects the scope and cost?
The number of tasks, knowledge sources, integrations and review requirements. We discuss those factors before quoting a project.